Shipping Policy

Shipping Policy

We’re excited to share our Shipping Policy with you to make your shopping experience as seamless as possible.

SHIPPING COUNTRY

  • Countries: We currently ship within the United States.

Shipping Fees

  • Within the United States : Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

PROCESSING TIME

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Order Cutoff Time: 1:00 PM – (GMT-08:00) Pacific Standard Time (Los Angeles )
  • Weekend Orders: Orders placed on weekends are processed the next business day.

Shipping Time

  • Estimated Delivery Time: 5-10 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Tracking Your Order

Stay informed about your order’s journey. Once your order is on its way, we’ll send you a shipping confirmation email containing a tracking number. With this tracking information, you can follow your package’s progress until it reaches your doorstep.

Customs, Duties, and Taxes

Please note that cloudxroad is not responsible for any customs fees, duties, or taxes that may be applied to your order. Any such fees incurred during or after shipping are the responsibility of the customer. We recommend contacting your local customs office for details on potential additional charges.

Damaged Items

While we take every precaution to ensure your order arrives in pristine condition, we understand that accidents can happen during shipping. If you receive a damaged item, please contact us immediately at support@cloudxroad.com. We will work swiftly to resolve the issue and ensure your satisfaction.

Cancellations

Changed your mind or made an accidental purchase? No worries! If you need to cancel your order, please reach out to us within 24 hours of placing it at support@cloudxroad.com We’ll do our best to assist you promptly.

Contact Us

For any questions or further information regarding our Shipping Policy, feel free to reach out to our dedicated customer support team at support@cloudxroad.com. We’re here to assist you with any inquiries or concerns.

Thank you for choosing cloudxroad. Your trust in our products and services is greatly appreciated.